How can I return a product or my order?

Posted on October 28th, 2021 by Luc van Zeist

Please contact us at ask@bengsproducts.com before returning a package or product.

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I have received a wrong/damaged/defective product…

Posted on October 28th, 2021 by Luc van Zeist

We can be brief about that. If something is not right with the received product, you will of course still receive the correct product from us free of charge. If the product appears to be damaged or defective after receipt, we will also send you a new product free of charge. Please contact us at […]

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I want to change my password

Posted on October 28th, 2021 by Luc van Zeist

After you have logged in, you can change your password under ‘login details’. After saving your new password you can start using it immediately.

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I forgot my password

Posted on October 28th, 2021 by Luc van Zeist

If you’ve forgotten your password, enter the email address you used to sign in under “I’m already a Balance Community Member”. Then click on “forgot password. You will then receive an email from us to reset your password.   

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What can I see in my account?

Posted on October 28th, 2021 by Luc van Zeist

With your own account you can go through the order process faster and you will find an overview of your previously placed orders and your subscription(s). You don’t need an account to order.   

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Can I also buy Bengs Resonant water offline?

Posted on October 28th, 2021 by Luc van Zeist

That is not (yet) possible. At the moment our products are only available online. 

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I have not received my order

Posted on October 28th, 2021 by Luc van Zeist

If you have not received your order, please contact us at ask@bengsproducts.com. Please, provide the name that was used on the order and if possible the order number, so we can easily find the order.

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Can I cancel or change my order?

Posted on October 28th, 2021 by Luc van Zeist

Unfortunately that’s not possible. We work with an automated system that allows us to ship orders every day. As a result, you’ll have your products in hand quickly. It’s not possible to adjust or cancel a completed order. So check your order carefully before completing it.

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Can I have my order delivered elsewhere?

Posted on October 28th, 2021 by Luc van Zeist

With your order you have the option to have your order delivered to your own address or another address. Easy if you order for someone else or want to surprise someone. After entering your own billing address, tick the option “send to another address”. You can then specify a different name and delivery address.

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